Mike's Musings Archives

AI Coding Agents and Hallucinations: How Engineers Can Protect Their Clients

August 4, 2026August 4, 2026 by Mike Harvey

The biggest risk in AI isn’t hallucinated facts. It’s hallucinated certainty. When an agent says “I assert,” many experienced engineers hear: “I haven’t verified this.” That’s not an AI problem, it’s an accountability problem. Production systems don’t care what the model believes. They care what actually happened. The future of trustworthy AI won’t be built on better explanations. It will be built on better proof.

What Happens When AI Actually Helps

June 2, 2026 by Mike Harvey

We thought we were adding AI.
But the problem wasn’t the technology — it was the experience.

You Can Use Claude Code for Migrations—If You’re Willing to Be the Memory

May 29, 2026May 22, 2026 by Mike Harvey

There’s a gap between what AI promises and how it actually performs in the real world. One area where that gap becomes very obvious is in long-running, stateful work—things like data migrations, multi-step refactors, or anything that doesn’t happen in a single clean execution

2025 Preview – Small Business, AI and You

October 14, 2025December 16, 2024 by Mike Harvey

In this last installment for 2024, we’ll summarize the biggest technology takeaway of the year and what is on the horizon for 2025 and beyond. As we all know, AI was the big focus for 2024 with every major service racing to leverage it. In fact, as 2024 closes, if you are not leveraging AI … Read more

Endpoint Security is Border Security

October 9, 2024 by Mike Harvey

While it’s common sense that any sovereign entity is only as secure as the borders of that entity, not all entities take Border Security seriously (*cough*, *hack*, *clears throat*).

We are the “BeeKeepers”

September 9, 2024September 9, 2024 by Mike Harvey

The Beekeepers protecting the digital hive

"Have you seen the Beekeeper on Amazon Prime starring Jason Statham?" This is the question our Marketing Manager, Madeline asked me on a call recently. Coincidentally, I had seen the movie and thought it was really good because 1.) I am a sucker for action movies, and 2.) Jason Statham rarely disappoints. As a big fan of action movies or Jason Statham or both, I would highly recommend this one. Madeline then pointed out (and Spoiler Alert: what is the whole premise of the movie) is that Beekeepers protect the hive from baddies. Then she pointed out that at CMHWorks we do exactly that by providing Digital Security Services to our hive.

Reliable Email: Your Reputation is Everything

August 2, 2024 by Mike Harvey

How many times you have said or heard these words, “Didn’t you get my email?” If email was reliable, the answer would be “very few” or “never”.

Assume I Need it ASAP

July 3, 2024June 29, 2024 by Mike Harvey

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

Delivering Great Customer Service

June 13, 2024June 7, 2024 by Mike Harvey

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.

Maintenance vs. Support – The Down & Dirty

June 13, 2024March 23, 2024 by Mike Harvey

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in the business of delivering IT services, these words may be synonymous to you. In fact, they are not at all. When dealing with IT Service providers, it will benefit you to remove any ambiguity about “Maintenance” and “Support” in understanding what is being provided.

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