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Tag: Mike’s Musings

June 29, 2024
Articles

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

June 7, 2024
Articles

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.

March 23, 2024
Services

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in the business of delivering IT services, these words may be synonymous to you. In fact, they are not at all. When dealing with IT Service providers, it will benefit you to remove any ambiguity about “Maintenance” and “Support” in understanding what is being provided.

March 21, 2024
Best Practice

When discussing the use of Freemail in business, we often hear comments like, “It’s free and it works, so why pay for something else?” Well, here are a few very good reasons to spend $6-7 a month.

January 15, 2024
Best Practice

In last month’s news, I covered the Four Pillars for any Business, and why selecting the right tools as the foundation of your business…
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