Author: Mike Harvey

October 9, 2024
Articles
Cybersecurity

While it’s common sense that any sovereign entity is only as secure as the borders of that entity, not all entities take Border Security seriously (*cough*, *hack*, *clears throat*).

September 9, 2024
Articles

"Have you seen the Beekeeper on Amazon Prime starring Jason Statham?" This is the question our Marketing Manager, Madeline asked me on a call recently. Coincidentally, I had seen the movie and thought it was really good because 1.) I am a sucker for action movies, and 2.) Jason Statham rarely disappoints. As a big fan of action movies or Jason Statham or both, I would highly recommend this one. Madeline then pointed out (and Spoiler Alert: what is the whole premise of the movie) is that Beekeepers protect the hive from baddies. Then she pointed out that at CMHWorks we do exactly that by providing Digital Security Services to our hive.

August 2, 2024
Articles

How many times you have said or heard these words, “Didn’t you get my email?” If email was reliable, the answer would be “very few” or “never”.

June 29, 2024
Articles

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

June 7, 2024
Articles

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.

March 23, 2024
Services

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in the business of delivering IT services, these words may be synonymous to you. In fact, they are not at all. When dealing with IT Service providers, it will benefit you to remove any ambiguity about “Maintenance” and “Support” in understanding what is being provided.

March 21, 2024
Best Practice

When discussing the use of Freemail in business, we often hear comments like, “It’s free and it works, so why pay for something else?” Well, here are a few very good reasons to spend $6-7 a month.

January 15, 2024
Best Practice

In last month’s news, I covered the Four Pillars for any Business, and why selecting the right tools as the foundation of your business…
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September 26, 2023
Articles

One of the most common challenges facing any business today is differentiating itself in the digital world. It is virtually impossible to compete today without a visible digital presence.

September 1, 2023
Quality Assurance

What is Quality Assurance? Like saving money and delivering a sound product to your customer? Who wouldn’t! Quality Assurance testing assists companies in fulfilling…
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