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Author: Mike Harvey

June 29, 2024
Articles

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

June 7, 2024
Articles

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.

March 23, 2024
Services

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in the business of delivering IT services, these words may be synonymous to you. In fact, they are not at all. When dealing with IT Service providers, it will benefit you to remove any ambiguity about “Maintenance” and “Support” in understanding what is being provided.

March 21, 2024
Best Practice

When discussing the use of Freemail in business, we often hear comments like, “It’s free and it works, so why pay for something else?” Well, here are a few very good reasons to spend $6-7 a month.

January 15, 2024
Best Practice

In last month’s news, I covered the Four Pillars for any Business, and why selecting the right tools as the foundation of your business…
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September 26, 2023
Articles

One of the most common challenges facing any business today is differentiating itself in the digital world. It is virtually impossible to compete today without a visible digital presence.

September 1, 2023
Quality Assurance

What is Quality Assurance? Like saving money and delivering a sound product to your customer? Who wouldn’t! Quality Assurance testing assists companies in fulfilling…
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March 8, 2023
Solution Development

Orphaned applications are unfortunately a fact of life. This is most especially true in the small business world. While it’s very easy to find an application developer to build you an application, it’s very hard to find one that can build the environment to support it and provide ongoing hosting and maintenance at a price you can afford.

February 27, 2022
Security

How big of a deal is IT Security for SMBs? No business is too small. Small and mid-sized businesses are the number one targeted…
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July 12, 2021
Recruiting

American University & HackerU has chosen CMHWorks as a recruitment partner to consider candidates who have completed their Cybersecurity Security Professional Program. With the…
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