Mike Harvey

"Have you seen the Beekeeper on Amazon Prime starring Jason Statham?" This is the question our Marketing Manager, Madeline asked me on a call recently. Coincidentally, I had seen the movie and thought it was really good because 1.) I am a sucker for action movies, and 2.) Jason Statham rarely disappoints. As a big fan of action movies or Jason Statham or both, I would highly recommend this one. Madeline then pointed out (and Spoiler Alert: what is the whole premise of the movie) is that Beekeepers protect the hive from baddies. Then she pointed out that at CMHWorks we do exactly that by providing Digital Security Services to our hive.

How many times you have said or heard these words, “Didn’t you get my email?” If email was reliable, the answer would be “very few” or “never”.

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.