In this last installment for 2024, we’ll summarize the biggest technology takeaway of the year and what is on the horizon for 2025 and beyond. As we all know, AI was the big focus for 2024 with every major service racing to leverage it. In fact, as 2024 closes, if you are not leveraging AI … Read more
There are basically two camps when it comes to providing any form of customer services – the camp that cares about every customer (like us), and the camp that only cares about numbers
While it’s common sense that any sovereign entity is only as secure as the borders of that entity, not all entities take Border Security seriously (*cough*, *hack*, *clears throat*).
"Have you seen the Beekeeper on Amazon Prime starring Jason Statham?" This is the question our Marketing Manager, Madeline asked me on a call recently. Coincidentally, I had seen the movie and thought it was really good because 1.) I am a sucker for action movies, and 2.) Jason Statham rarely disappoints. As a big fan of action movies or Jason Statham or both, I would highly recommend this one. Madeline then pointed out (and Spoiler Alert: what is the whole premise of the movie) is that Beekeepers protect the hive from baddies. Then she pointed out that at CMHWorks we do exactly that by providing Digital Security Services to our hive.
How many times you have said or heard these words, “Didn’t you get my email?” If email was reliable, the answer would be “very few” or “never”.
An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.
In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.
One of the most common challenges facing any business today is differentiating itself in the digital world. It is virtually impossible to compete today without a visible digital presence.
Fortunately, this wasn’t a phishing attack.
Most cyber attacks begin with a click.
Attackers only need one successful mistake.
Before you click:
