CMHWorks Top 2020 Takeaways

Endpoint Security is Border Security

While it’s common sense that any sovereign entity is only as secure as the borders of that entity, not all entities take Border Security seriously (*cough*, *hack*, *clears throat*).

The Beekeepers protecting the digital hive

We are the “BeeKeepers”

"Have you seen the Beekeeper on Amazon Prime starring Jason Statham?" This is the question our Marketing Manager, Madeline asked me on a call recently. Coincidentally, I had seen the movie and thought it was really good because 1.) I am a sucker for action movies, and 2.) Jason Statham rarely disappoints. As a big fan of action movies or Jason Statham or both, I would highly recommend this one. Madeline then pointed out (and Spoiler Alert: what is the whole premise of the movie) is that Beekeepers protect the hive from baddies. Then she pointed out that at CMHWorks we do exactly that by providing Digital Security Services to our hive.

Reliable Email: Your Reputation is Everything

How many times you have said or heard these words, “Didn’t you get my email?” If email was reliable, the answer would be “very few” or “never”.

Assume I Need it ASAP

An overview of managing client expectations, emphasizing the importance of avoiding phrases like “I’m busy” and assuming clients need things ASAP.

Delivering Great Customer Service

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity in this month’s musings to discuss the subject of Customer Service.

Maintenance vs. Support – The Down & Dirty

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in the business of delivering IT services, these words may be synonymous to you. In fact, they are not at all. When dealing with IT Service providers, it will benefit you to remove any ambiguity about “Maintenance” and “Support” in understanding what is being provided.

CMHWorks Top 2020 Takeaways