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Assume I Need it ASAP

An overview of managing client expectations, emphasizing the importance of avoiding phrases like "I'm busy" and assuming clients need things...
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Delivering Great Customer Service

In light of some initiatives we’ve been engaged in for the past few months, I’d like to take the opportunity...
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Maintenance vs. Support – The Down & Dirty

Some words that you may often hear in terms of IT services are “Maintenance” and “Support”. If you’re not in...
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Email Security

The Freemail Pitfalls

When discussing the use of Freemail in business, we often hear comments like, “It’s free and it works, so why...
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The Technology DIY Trap

In last month’s news, I covered the Four Pillars for any Business, and why selecting the right tools as the...
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Phone and Tools

Essential Tools for Today’s Business

One of the most common challenges facing any business today is differentiating itself in the digital world. It is virtually...
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Quality Assurance

Quality Assurance… What is it and Why do I need it?

What is Quality Assurance? Like saving money and delivering a sound product to your customer? Who wouldn’t! Quality Assurance testing...
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Hacked Graphic

Benefits of Cybersecurity Awareness Training

The Power of Cybersecurity Training: Safeguarding Your Digital Assets In an increasingly interconnected world, where cyber threats loom large, threat...
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Orphan on a Doorstep

The Reality of Orphaned Apps

Orphaned applications are unfortunately a fact of life. This is most especially true in the small business world. While it’s...
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IT Security Primer for SMBs

How big of a deal is IT Security for SMBs? No business is too small. Small and mid-sized businesses are...
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